Effective Date: June 29, 2026
Version: 1.0
Overview
Frameworks Holdings LLC is committed to retaining information only for as long as necessary to provide Army Flight Logbook services, comply with legal obligations, maintain platform security, resolve disputes, and support legitimate business operations.
Our retention practices are designed to balance user privacy with operational reliability and applicable legal requirements.
Whenever possible, information that is no longer required is securely deleted or anonymized.
Our Data Retention Principles
Our retention policy is guided by five core principles.
We Keep Data Only as Long as Necessary
Information is retained only for as long as it serves a legitimate operational, legal, security, or business purpose.
Users Control Their Data
Whenever possible, users can update, modify, export, or delete their own information.
Legal Requirements Matter
Certain information may need to be retained for accounting, tax, fraud prevention, security investigations, or legal compliance, even after an account is deleted.
Security Logs Are Temporary
Most operational logs are retained for limited periods to support troubleshooting, monitoring, and incident response.
We Periodically Review Retention Practices
As Army Flight Logbook evolves, our retention schedules may be updated to reflect new legal requirements, operational needs, or industry best practices.
Retention Schedule
The following table summarizes how long different categories of information are typically retained.
Data Category | Typical Retention Period | Purpose |
User Account | Until account deletion | Account management |
Flight Records | Until deleted by the user or account deletion | Digital logbook |
Aircraft Records | Until deleted by the user | Record keeping |
Currency Tracking | Until deleted by the user | Flight readiness |
Company Management Data | Until removed by the organization or account deletion | Organizational operations |
Uploaded Documents | Until deleted by the user or organization | Supporting documentation |
Profile Photo | Until removed by the user | User profile |
Application Preferences | Until account deletion | Personalized experience |
Customer Support Conversations | Up to 5 years | Customer support history |
Billing Records | As required by applicable law (typically 7 years) | Accounting and tax compliance |
Marketing Preferences | Until unsubscribed or account deletion | Communication management |
Email Delivery Logs | Up to 24 months | Email delivery troubleshooting |
Authentication Logs | Up to 12 months | Security and fraud prevention |
Application Logs | Typically 30–90 days | Operations and troubleshooting |
Crash Reports | Typically 90 days | Software reliability |
Performance Metrics | Up to 24 months | Product improvement |
Security Incident Records | As necessary for investigation and legal compliance | Security operations |
Retention periods may vary depending on legal requirements, active investigations, or operational needs.
User-Controlled Information
Users can directly manage many types of information stored in Army Flight Logbook.
Examples include:
Flight records
Flight tags
Aircraft
Profile information
Uploaded files
Notification preferences
Organization memberships (where permitted)
Deleting information through the application removes it from active use, though backup copies may remain for a limited period as described below.
Account Deletion
When an account is permanently deleted:
Personal profile information is scheduled for deletion.
Flight records are removed from active systems.
Uploaded documents are removed from active storage.
Authentication credentials are invalidated.
Active sessions are terminated.
Some information may be retained where required to:
Comply with legal obligations.
Prevent fraud.
Resolve disputes.
Enforce agreements.
Maintain accounting records.
Protect the security of our services.
Additional details are available in the Account Deletion documentation.
Backups
Army Flight Logbook maintains backups to support disaster recovery and business continuity.
Information deleted from active systems may remain in encrypted backup media for a limited period before being overwritten or securely deleted according to our backup lifecycle.
Backup copies are not used to restore deleted user information except where necessary for disaster recovery or system restoration.
Legal Holds
If information becomes subject to:
Litigation
Government investigation
Regulatory inquiry
Court order
Preservation request
certain information may be retained beyond the normal retention schedule until the matter has been resolved.
Security Logs
Security-related logs are retained only for as long as reasonably necessary to:
Detect unauthorized access.
Investigate security incidents.
Monitor platform health.
Support auditing.
Improve platform security.
These logs are protected through access controls and are not used for advertising purposes.
Support Communications
Support requests submitted through Intercom, email, or other support channels may be retained to:
Provide ongoing assistance.
Maintain conversation history.
Improve customer service.
Investigate technical issues.
Support security investigations.
Support records are periodically reviewed and deleted in accordance with our operational needs and retention schedule.
Marketing Communications
If you subscribe to newsletters or product updates:
Your email address and communication preferences are retained until you unsubscribe or request deletion.
Transactional communications, such as password resets, billing notices, and security alerts, may continue to be sent when necessary to operate your account.
Anonymized Information
Frameworks Holdings LLC may retain information that has been anonymized or aggregated in a manner that no longer identifies an individual.
This information may be used for:
Product improvement.
Performance analysis.
Usage statistics.
Research and development.
Business planning.
Anonymized information is no longer considered personal information.
Changes to This Policy
Frameworks Holdings LLC periodically reviews its data retention practices.
If significant changes are made to this policy, the updated version will be published in the Trust & Safety Center with a revised effective date.
Contact Us
If you have questions about this Data Retention Policy or wish to request deletion of your information, please contact us:
Frameworks Holdings LLC
Army Flight Logbook Support
📧 [email protected]